(Kunal Kamra calls out Zomato’s delivery partner rating system, questioning its fairness. Here’s what the comedian said and how Zomato responded.)

Kunal Kamra Takes on Zomato Again – What’s the Controversy?

Stand-up comedian Kunal Kamra is back in the headlines, this time taking a dig at Zomato and its founder Deepinder Goyal. The issue started when Zomato introduced a rating system for delivery executives, which allows customers to rate their experience. Kamra believes this system is unfair and exploitative, placing unnecessary pressure on gig workers who already face challenging working conditions.

His sharp criticism on social media quickly caught public attention, sparking a debate about corporate accountability, gig worker rights, and the ethics of customer reviews. As the controversy gains momentum, Zomato has issued a statement defending its policy.

Let’s break down what happened, why it matters, and how Zomato is responding.

What Did Kunal Kamra Say About Zomato?

Kunal Kamra, known for his bold opinions, didn’t hold back when he criticized Zomato’s new policy. In a viral tweet, he sarcastically suggested that customers should also be allowed to rate Zomato’s CEO, questioning why only delivery executives were being scrutinized.

Why Did Kamra Target Zomato?

Kamra, known for his satirical takes on corporations, shared a screenshot of Zomato’s claim on X (formerly Twitter), writing, “Dear Zomato, maybe focus on timely salaries instead of gaslighting workers for SEO.” His post garnered over 50K likes and 12K retweets in 24 hours, amplifying scrutiny on Zomato’s labor practices.

Karma’s Key Arguments Against Zomato:

• Unfair Blame on Delivery Partners – Delays in food delivery are often due to traffic, restaurant preparation time, or app-related issues, yet only delivery workers are held accountable.
• Potential Impact on Earnings – If a delivery partner receives low ratings, it could affect their future orders or bonuses, even if the delay wasn’t their fault.
• Lack of Corporate Responsibility – Instead of improving its logistics, Kamra argues that Zomato is shifting responsibility to individual workers.

His tweet read:

📢 “Next step: Zomato should let us rate the CEO as well. Would love to see how Deepinder Goyal fares.”

The tweet gained thousands of reactions, with many supporting Kamra’s stance.

Zomato’s Response to Kunal Kamra’s Criticism

Zomato quickly addressed the backlash, stating that the rating system is designed to improve service quality, not penalize workers.

Zomato’s Justification for Delivery Ratings:

• The ratings help identify high-performing delivery executives, who are rewarded with incentives.
• Low ratings do not lead to direct pay cuts, but they do factor into performance assessments.
• The system allows customers to give feedback, just like they do for restaurants.

Despite these explanations, many gig workers and labor rights activists argue that such rating systems can be misused and negatively impact workers’ income and job stability.

Past Controversies: Zomato’s History with Delivery Workers

This isn’t the first time Zomato has faced criticism regarding its treatment of delivery executives. Here are some past incidents:

📌 2021 – Hindi Language Controversy: A customer support executive told a user to “learn Hindi”, sparking outrage. Zomato later apologized.

📌 2022 – Delivery Workers’ Protests: Zomato’s workers staged protests over low pay and long working hours, demanding better wages.

📌 2023 – Delivery in Extreme Weather: A viral video showed delivery partners struggling through heavy rain, raising concerns about their safety and working conditions.

These incidents have fueled ongoing discussions about how gig economy workers are treated in India.

Public Reactions: Mixed Opinions on Social Media

The internet is divided over the Kunal Kamra vs Zomato debate. While some are applauding Kamra for standing up for delivery workers, others argue that ratings help maintain quality standards.

Support for Kunal Kamra:

✅ Workers’ Rights Activists: Many believe that delivery executives should not be held responsible for delays caused by traffic or restaurant inefficiencies.

✅ Regular Customers: Some users say they will now be more mindful while rating delivery partners.

✅ Fairness Advocates: People argue that companies should take responsibility rather than shifting blame to individuals.

Defending Zomato:

🔹 Business Experts: Some argue that customer feedback is essential to maintain service standards.

🔹 Frequent Zomato Users: Many believe that rating systems help identify inefficient or rude delivery executives.

🔹 Corporate Defenders: Some users suggest that Zomato’s model is similar to other service-based industries where feedback plays a role in performance evaluation.

This raises a larger question: Should gig workers be subjected to customer ratings when their job is affected by multiple external factors?

FAQs on Kunal Kamra vs Zomato

1. What is Kunal Kamra’s issue with Zomato?

Kamra believes that Zomato’s delivery partner rating system is unfair, as it places accountability on gig workers instead of the company.

2. How did Zomato respond to the controversy?

Zomato stated that ratings are meant for quality improvement and do not directly affect a worker’s earnings. However, they are considered for performance reviews and incentives.

3. Has Zomato faced similar controversies before?

Yes, Zomato has previously been criticized for low wages, working conditions, and language-related disputes with customers.

4. Does a low rating affect a delivery worker’s job?

While Zomato claims it does not impact pay directly, frequent low ratings may lead to fewer assignments or loss of incentives.

5. What do industry experts say about this issue?

Labor rights groups argue that rating systems often exploit gig workers, while business experts say they help maintain service quality.

Read how food delivery apps handle PR crises 

Final Thoughts: Who’s Right in This Debate?

The Kunal Kamra vs Zomato debate has reignited discussions about the treatment of gig workers in India. While Zomato insists that ratings help improve service, critics argue that delivery partners should not bear the burden for issues beyond their control.

💬 What do you think? Should Zomato change its rating system? Share your thoughts in the comments below!

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